At Digital Dwelings, your trust is important to us, and that includes how payments and refunds are managed. We aim to provide payment processing that is secure, efficient, and dependable so you can feel confident using our services.
For clarity throughout this document, the terms “we,” “our,” and “us” refer to Digital Dwelings. The terms “you,” “your,” and “user” refer to anyone making use of our platform and its services.
This Refund Policy explains in detail the conditions under which refunds may be issued, the process you need to follow to request one, and the responsibilities of both merchants and end-users.
We encourage you to read this policy carefully, as understanding it will help you know your rights and obligations whenever a refund request is involved. Our goal is to make sure you feel supported and well-informed every step of the way.
To ensure full clarity, this policy is meant for every user who interacts with Digital Dwelings. It applies to individual consumers, registered merchants, and business partners who rely on our Payment solutions services.
The coverage of this policy extends to all transactions carried out through our platform, including payments made using credit or debit cards, net banking, UPI, digital wallets, and other supported payment methods integrated with our services.
It is important to note that this policy does not apply to the separate refund rules created by individual merchants who use our solutions to accept payments for their own products or services.
By understanding this scope, you can clearly see when our refund policy applies and when the responsibility lies with the merchant whose services or products you have chosen.
We want you to feel secure when making payments, which is why refunds are available under specific circumstances. Below are the situations where a refund may be considered valid:
When a merchant is involved, Digital Dwelings will only process the refund once the merchant confirms eligibility and requests our system to initiate the payment reversal.
While we aim to make the refund process fair and transparent, there are certain types of payments that cannot be refunded. Knowing these cases helps set the right expectations before you proceed with any transaction.
By understanding these exclusions in advance, you can make more informed decisions and avoid unnecessary inconvenience when engaging with our services.
To keep our services running effectively, certain charges may apply when using Digital Dwelings. These can include solutions fees, convenience charges, setup or integration costs, and fees for additional value-added services.
These charges are considered non-refundable unless a transaction fails specifically because of a platform-related error. In situations where a merchant dispute arises, the refund amount may also be reduced to cover processing costs that have already been incurred.
By understanding how fees and deductions work, you can plan your transactions with greater clarity and avoid unexpected surprises during the refund process.
We want refund requests to be as straightforward as possible, and following the right steps ensures faster resolution. To begin the process, please take the following actions:
By following these steps carefully, you help us review your request quickly and ensure that refunds are handled in a transparent and reliable manner.
We know that once a refund is approved, you want to see it reflected in your account as quickly as possible. After approval, the refund is initiated within 5 to 7 business days.
The exact time it takes for the refunded amount to appear depends on your bank, card issuer, or chosen payment method, and these factors are outside our direct control. As soon as the refund is initiated, you will receive a notification through email or SMS for confirmation.
In some cases, there may be delays caused by the bank, the payment processor, or the merchant’s own refund timelines.
Sometimes, customers may challenge a transaction directly with their bank or card issuer. When this happens, a chargeback process can be triggered, and steps are taken to review the dispute carefully.
In such cases, Digital Dwelings works closely with the merchant to resolve the matter, which may include requesting supporting evidence or documentation. If the chargeback is validated and approved, the disputed amount is returned to the customer. The merchant, however, may be held responsible for any fees or deductions linked to the chargeback.
By handling these situations with fairness and proper verification, we aim to protect both customers and merchants while ensuring transparency in the resolution process.
When a refund is processed, any taxes such as GST or other applicable levies that were part of the original payment will only be returned if allowed under the governing tax regulations.
In addition, certain charges may apply. Administrative costs, processing expenses, or fees imposed by third parties might be subtracted from the refundable sum when relevant. These details will always be presented transparently within the refund confirmation so you know exactly what has been adjusted.
Our goal is to keep the process clear and honest, giving you confidence that every deduction is explained and every refund is handled with fairness.
When a purchase involves merchant services, the primary decision to approve or decline a refund rests with the merchant. At Digital Dwelings, we serve as the payment channel and carry out refunds only when a request is made by the merchant, except in cases where the refund arises from technical errors or fraudulent activity.
Merchants are expected to provide refund policies that are open and easy to understand while also cooperating with us whenever a resolution is needed. If these responsibilities are not met, it may lead to settlements being withheld or a suspension of merchant services.
From time to time, this Refund Policy may be revised to match new regulations, service improvements, or evolving industry practices. Whenever an update is made, it will be clearly reflected on this page with a refreshed “Last Updated” date so you always know the version in effect. By continuing to use our platform after these updates, you acknowledge and accept the terms of the revised policy.
If you ever need guidance, have questions, or require support regarding refunds, we encourage you to connect with us directly at digitaldwellingspassionspvtltd@gmail.com. Our team is always ready to provide clarity and assistance, ensuring your concerns are addressed without delay.
Reaching out is simple, and we welcome every message as an opportunity to support you better.
